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FAQ
Frequently Asked Questions

Q

What is Zipbox?

Zipbox is a subscription box for unique foods of 'States of India' & unadulterated 'Spices of India' sourced from small farmers across India.

Q

How does Zipbox work ?

Select a Zipbox between 'States of India' & 'Spices of India', choose duration which works for you and relax! You will continue to receive your chosen Zipbox during your membership period.

Q

How to Create an Account?

Click on Login menu on the home page. You may sign up using your social account or your email. If you choose to sign up using social accounts, enter the same login details that you enter while logging in to your respective social account. If you choose to sign up with email, enter the information requested. Signing up is very simple.

Q

How to place an Order ?

You may order Zipbox or individual products from the store by signing in or by choosing to be a guest. Sign in using your social account or your email ID and the password. Select the type of membership or the product of your choice. Add the selection to your cart and checkout once you are done. You may pay online using our secure payment gateway by credit/debit card, netbanking or choose Cash-On-Delivery.

Q

How to Cancel an order ?

If you cancel the booking of product/s within 12 hours from the time of purchase, you will be charged 50% of the booking amount. Any cancellation request made in more than 12 Hours will be charged 100% of the booking amount. Cancellation doesn't apply to memberships.

Q

Which are the areas where Zipbox is delivered?

We deliver to more than 6000 pin codes across India, the USA & the UK.

Q

How much does the delivery cost?

The Zipbox delivery in Pune is Rs.25/- flat. For other cities, the delivery charges are Pin code based. For products, we charge Rs. 50 up to order value of Rs.1000 or less.

Q

Can I pickup instead of delivery?

Why take all the efforts. Rather sit back and let us deliver your order to your door-step.

Q

Can I order for my friend / wife?

Yes of course. Visit Gift a box section to know more.

Q

Can I order from my Android phone?

Currently you cannot order from the android app. However, kindly keep watching this space.

Q

Is the site secure for my credit card?

Zipbox uses secure payment gateway so it is safe to use your credit card on our site.

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